The Platinum Registration Assessment Process
Congratulations on considering registration, an important step for your business. At Platinum Registration, we understand that the registration process can seem daunting and intimidating. However, our years of working closely with clients have taught us how to make this experience transparent, pleasant and productive for everyone involved.
Below, you’ll find some information about how we do business and what you can expect if you work with us. If you want to learn more, please call us directly. We’ll be happy to discuss your specific registration concerns and provide real answers to your questions.
Identifying Your Individual Needs
We’ll begin with an Application for Registration. We use this document to gather information, ensuring that we understand your current needs and are prepared to meet them. At this stage, we can often identify and resolve potential qualification or timing issues.
Making Sure that You’re Ready
As your partner, we work with you to assure that you are ready for your assessment.
During Stage One Assessment, we look at your documentation to get a better understanding of your business structure. We’ll spend some time on site, planning every step of your assessment. If we decide together that you’re ready, we may even begin the assessment during this stage.
In some circumstances, you may wish to expand your pre-assessment activities to include a Formal Document Review and/or a Formal Pre-Assessment. Please let us know if you would like to learn more about these options, which add further assurances and double-check your preparedness before the audit takes place.
At Platinum, we’ll always provide you with the names of your auditors and a schedule that accurately reflects every planned activity. You’ll know just what to expect, and you can trust that there will be no surprises. Your assessment schedule will reflect your business needs and follow the requirements specified by the International Accreditation Forum (IAF) and the ANSI-ASQ National Accreditation Board (ANAB).
Once you receive your schedule, you’ll be able to review it with appropriate people within your organization to ensure that there are no conflicts with the auditors selected, that the schedule fits your organization’s activities, and that the schedule is reasonable (e.g., it allows for enough time and does not present scheduling conflicts). If you discover any timetable issues or other concerns, please let us know; we’ll gladly work to make the schedule convenient for your business.
What Your Auditors Will Need During the Assessment
Once the assessment begins, you can support your auditors by providing these necessary accommodations:
- A private room—so they can perform work and discuss findings without disruption.
- Lunch (and beverages) at the facility—so they can stay on schedule.
- Guides—to facilitate the audit process and to assure that the auditor is aware of and follows your organization’s policies and safety procedures.
To ensure their independence, the audit team cannot accept gifts and other gratuities; please do not offer them.
What to Expect During an On-Site Assessment
We believe clear and ongoing communication is an essential part of any successful audit. Your auditors will begin each audit with an opening meeting to review the scope and assessment plan, to inform management about the audit process and to answer any questions.
The assessment will cover the entire scope defined prior to the assessment. Your auditors will observe work activities, interview personnel and review documents and records. As your auditors discover nonconformities, they will immediately bring them to your attention to assure understanding.
Each evening of the assessment, your auditors will hold briefing meetings to discuss the day’s events and any nonconformances that were identified. All employees are welcome, but the Management Representative is the only individual required to attend these meetings.
At the conclusion of the assessment, the audit team will briefly review the nonconformities identified during the entire audit with management and any other interested members of your team.
Nonconformities arise in many audits and will likely occur in yours. These issues need not derail registration; they are simply part of the process and must be addressed with corrective action. Once you take action, we will review your adjustments to ensure that they have effectively addressed the nonconformity observed.
We’re always thrilled to help our partners achieve registration and maintain the competitive edge it offers. If you would like to learn more about working with Platinum Registration, we encourage you to call us today. We believe our experience, attention to detail, industry-expert auditors and positive, supportive attitude make us a value-added partner for businesses like yours.