Disputes & Appeals

We hope that you’ll never have a reason to file a dispute or appeal about our services – we hold ourselves to the same high standards as you do.  In the unlikely event that you do, we have a formal system for you to use to communicate issues directly to President of the company.

If you have a dispute or wish to appeal a decision…

All you need to do is telephone or write to the office. We’ll enter your issue into our Corrective and Preventive Action System where it will be reviewed and acted upon by the President, or where necessary, the Impartiality Committee.

Like you, we really do want to know how we’re performing and whether we’re satisfying your needs and expectations.  It’s how we improve our service and secure our position in the marketplace.  Your comments and concerns will be addressed anonymously and professionally in accordance with the requirements of our accreditation.

If you are still not satisfied…

In the event that you’re not satisfied with the resolution or final decision made by the President or the Committee, you may need to take your issue to the organization that provides our accreditation, the ANSI-ASQ National Accreditation Board (ANAB).  To do so, you must communicate the problem to the ANAB by filing a complaint on the ANAB web site: www.anab.org